Amberwell Health has embarked on a transformative journey to improve patient communication by partnering with MetTel, a recognized leader in digital transformation and communication solutions. This collaboration aims to revamp Amberwell’s aging communication infrastructure, ensuring a seamless and efficient experience for patients across its two medical centers and seven clinics.
This initiative directly addresses critical challenges, such as inconsistent connectivity and unreliable call flows that have previously hindered effective communication. Through a comprehensive, multi-phase digital transformation, Amberwell will implement a new network infrastructure, modern hardware, and advanced software solutions, all designed to elevate patient satisfaction and support long-term growth in the quality of care provided.
Among the key features of this transformation are the introduction of a robust Contact Center as a Service (CCaaS) and a Unified Communication platform powered by Cisco Webex. These innovations will streamline patient interactions, reduce call drop rates, and improve response times. With skills-based routing and efficient voicemail management, patients can anticipate reliable communication from their initial contact through to follow-up.
This upgrade not only enhances service quality but also aligns with Amberwell Health’s unwavering commitment to providing exceptional care. As Zac Grant, VP of Enterprise Solutions at MetTel, emphasized, this partnership empowers Amberwell to focus on delivering an outstanding patient experience by leveraging cutting-edge communication tools.
By modernizing its communication framework, Amberwell Health is set to significantly enhance patient engagement, ensuring that individuals receive timely and coordinated care. This initiative reflects a growing trend in healthcare to harness technology for improved patient experiences, underscoring the crucial role effective communication plays in delivering quality care.
